Shipping Policy

Last Updated: March 2026

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By placing an order with Wicked Wick Wonders Custom Candles, you acknowledge and agree to the following shipping, processing, and ordering terms. These policies are designed to ensure transparency and protect both you and our business.

1. Order Processing Times

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All orders are handmade and prepared with care. Processing times may vary depending on order volume, product type, and seasonal demand.
 

• Standard processing time: 5-7 business days

• Custom or bulk orders may require additional time

• Processing times do not include weekends or public holidays
   

We do not guarantee delivery dates and are not responsible for delays caused by high order volumes, supply shortages, or unforeseen circumstances.

2. Shipping Times & Carriers

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Once your order has been processed, it will be shipped via Australia Post.

Estimated shipping times:
 

• Domestic: 5-7 business days
   

Shipping times are estimates only and may vary due to carrier delays, weather, customs processing, or other factors outside our control.

3. Shipping Costs

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Shipping costs are calculated at checkout based on weight, size, and destination.
We are not responsible for additional fees such as customs duties, taxes, or import charges for international orders.

4. Tracking Information

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Tracking numbers (when applicable) will be provided once your order has shipped.
Please allow up to 24–48 hours for tracking information to update.

We are not responsible for tracking delays or inaccuracies once the package is in the carrier’s possession.

5. Incorrect Shipping Information

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Customers are responsible for providing accurate shipping details at checkout.

Wicked Wick Wonders is not liable for:
 

• Delays caused by incorrect or incomplete addresses

• Lost packages due to incorrect customer information

• Additional shipping fees required to resend returned packages
   

If a package is returned to us due to an incorrect address, the customer is responsible for paying reshipment fees.

6. Lost, Stolen, or Damaged Packages

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Once an order has been handed to the shipping carrier, we are no longer responsible for lost, stolen, or damaged packages.

If your package is lost or arrives damaged:
 

• Please contact the carrier directly to file a claim

• Keep all packaging materials and photos of damage for documentation
   

We may assist where possible, but we cannot guarantee replacements or refunds for issues caused by the carrier.

7. Warm Weather & Heat‑Sensitive Products
 

Candles and wax products may soften or melt in high temperatures during transit.

We are not responsible for heat‑related damage once the package has been shipped.
Customers in warm climates should track their package closely and bring it indoors promptly upon delivery.

8. International Orders

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International customers are responsible for:
 

• Customs fees

• Import taxes

• Delays caused by customs inspections
   

We cannot predict or control customs processing times.

9. Order Changes & Cancellations

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Because our products are handmade, we may not be able to modify or cancel orders once they have been placed.

If you need to request a change, contact us immediately at www.wickedwickwonders@yahoo.com">www.wickedwickwonders@yahoo.com
We cannot guarantee changes after an order has begun processing.

10. Out‑of‑Stock Items

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If an item becomes unavailable after your order is placed, we will contact you with options such as:
 

• A refund

• A replacement item

• A delayed shipment

11. Acceptance of Terms

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By placing an order on this website, you agree to all shipping and ordering policies listed above.
These terms may be updated at any time without prior notice.