Terms & Conditions

Last Updated: March 2026

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By accessing or purchasing from Wicked Wick Wonders Custom Candles, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

 

🔥 1. Use of Website

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• All content on this website—including product photos, descriptions, branding, and designs—is owned by Wicked Wick Wonders Custom Candles.

• You may not copy, reproduce, or distribute any content without written permission.

• You agree not to misuse the website, attempt to hack it, or interfere with its functionality.

 

🕯️ 2. Product Information

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• All candles are handmade, and natural variations in colour, scent strength, frosting, or appearance may occur.

• We aim to provide accurate product descriptions, but we do not guarantee that all information is error‑free.

• Candle burn times are estimates and may vary depending on usage and environment.

 

💳 3. Orders & Payments

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• All orders must be paid in full at checkout.

• We reserve the right to refuse or cancel orders due to suspected fraud, incorrect pricing, or stock issues.

• Once an order is placed, changes or cancellations may not be possible due to the handmade nature of our products.

 

📦 4. Shipping

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• Shipping times are estimates only and may vary due to carrier delays, weather, or seasonal demand.

• Once an order is handed to the carrier, we are not responsible for lost, delayed, or damaged parcels.

• Customers are responsible for providing accurate shipping details. Incorrect addresses may result in delays or additional fees.

 

🔥 5. Heat‑Sensitive Products

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• Candles may soften or melt in warm weather.

• Customers in hot climates should track their parcels closely.

• We are not responsible for heat‑related damage once the package has been shipped.

 

↩️ 6. Returns, Refunds & Exchanges

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• Due to the handmade and personal‑use nature of our products, all sales are final.

• Refunds or replacements are only offered for items that arrive damaged or defective.

• Issues must be reported within 48 hours of delivery with photos and order details.

 

⚠️ 7. Safety & Liability

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• Customers must follow all candle safety instructions provided on the website and product labels.

• Wicked Wick Wonders is not liable for damage, injury, or accidents caused by misuse, unattended burning, or failure to follow safety guidelines.

 

🔐 8. Privacy

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• We respect your privacy and handle your personal information in accordance with our Privacy Policy.

 

📝 9. Changes to Terms

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• We may update these Terms & Conditions at any time.

• Continued use of the website indicates acceptance of any changes.