Refund Policy

Last Updated: March 2026

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At Wicked Wick Wonders Custom Candles, every candle is handmade with care, intention, and attention to detail. Because our products are crafted in small batches and are heat‑sensitive, we have specific guidelines regarding refunds and replacements.

 

✨ All Sales Are Final

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Due to the handmade and consumable nature of our candles, we do not offer refunds for change of mind, scent preference, or general dissatisfaction once a product has been opened or used.

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Please note:

We are not responsible for damage caused by heat exposure during transit. Candles may soften or melt in warm weather, so we recommend bringing packages indoors promptly.

 

📦 Lost or Stolen Packages

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Once your order has been handed to the shipping carrier, it is no longer within our control. Wicked Wick Wonders Custom Candles is not responsible for:
 

• Lost packages

• Stolen packages

• Delivery delays
   

You may need to file a claim directly with the carrier. We will assist where possible, but replacements or refunds are not guaranteed.

 

🏡 Incorrect Shipping Information

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Customers are responsible for providing accurate shipping details at checkout.
We cannot refund or replace orders shipped to an incorrect address provided by the customer.

If a package is returned to us, the customer is responsible for reshipment fees.

 

🎁 Custom Orders

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Custom, personalized, or bulk orders are non‑refundable and cannot be cancelled once production has begun.

 

📧 Need Help?

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If you have any concerns about your order, please reach out to us at wickedwickwonders@yahoo.com within the required time frames. We’re here to help and want you to love your experience with Wicked Wick Wonders Custom Candles.